接待客戶在商務(wù)往來(lái)過(guò)程中起著非常重要的作用。它是推銷準(zhǔn)備過(guò)程的延伸，又是實(shí)質(zhì)性接觸客戶的開始。接待客戶是指在實(shí)質(zhì)性洽談之前，銷售人員努力獲得客戶接見并相互了解的過(guò)程，是實(shí)質(zhì)性洽談的前奏。
    Dialogue
    A: Good morning, Mr. Smith. I'm Yang, Mr. Yao's secretary. Would you like to see around the factory?/早上好，史密斯先生。我姓楊，姚先生的秘書。你想先看看我們的工廠嗎？
    B: Yes, I'd.../是的，我想...
    A: Now this is our office block. We have all the administrative department here Sales, Accounts, Personnel, Market Research and so on./這是我們的辦公區(qū)。我們所有的行政部門都設(shè)在這兒：銷售部、會(huì)計(jì)部、人事部、市場(chǎng)調(diào)研部等。
    B: What's that building opposite us?/對(duì)面是什么建筑？
    A: That's the warehouse where the large items of office equipment are stored. We try to keep a stock of the faster-moving items so that urgent orders can be met quickly from stock./那是倉(cāng)庫(kù)，用來(lái)貯存比較大的辦公設(shè)備。我們盡量貯存一些銷售得比較快的設(shè)備以便救急之用。
    B: If I ordered a desk today, how would it be before I got delivery in Scotland? /假如我今天預(yù)訂一張辦公桌，如何在蘇格蘭提貨呢？
    A: Well, I think perhaps you'd better speak to our works Manager, Mr. Yao. You'll meet him when we go over to the factory./噢，我想你還是和我們的生產(chǎn)經(jīng)理姚先生談?wù)?。到了工廠你便能見到他了。