Part one
    1 IGNORED
    2 DRAMATIC STATEMENT
    3 HUMAN RELATl0NSHIP4 IMAGINATION
    5 AN IMPERSONAL COMPANY
    6 COMFORTABLE
    7 WHAT YOU PROMISE
    8VIVID WORD PICTURES
    9 ENJOYING THOSE BENEFITS
    10 SPECIFIC
    11 WITHOUT A BOSS
    12 NOT DESCRIBING FEATURES
    Part Two
    13. B 14. D 15. G 16. A 17. H 18. D19. H 20. A 21. B . 22. E
    Part Three
    23. A 24. A 25. C 26. B 27. B 28. A29. C 30. C