PART ONE
    Questions 1—12
    ·You will hear an opening keynote at the 2nd IT outsourcing Conference＆Exp0．
    ·As you listen。for questions 1—1 2，complete the notes，using up to three words or a number．
    ·You will hear the recording twice．
    PART TWO
    Questions l 3—22
    ·You will hear five people talking about their jobs．
    ·For each extract there are two tasks．For Task One，choose the corresponding job for each one from the list A—H．For Task Tw0，choose the complaint described from the list A—H．
    ·You will hear the recording twice．TASK ONE—JOB
    ·For questions l3J17，match the extracts with the corresponding job，listed A—H．·For each extract，choose the job stated．
    ·Write one letter(A—H)next to the number of the extract．
    13__________
    14__________
    15__________
    16__________
    17__________
    A An IT consultant．
    B Producing technical document．
    C Working for the UK subsidiary of a Japanese company
    D A superior in a software company．
    E A newcomer in a software company．F A worker printing users’ manuals．
    G A secretary in a law firm．
    H working as a PA for a law firm in Los Angeles．
    TASK TW0一COMPLAINT
    ·For questions l8—22。match the extracts with the complaint，listed A—H
    ·For each extract，choose the complaint stated．
    ·Write one letter(A—H)next to the number of the extract．
    18__________
    19__________
    20__________
    21__________
    22__________
    A Efforts aren’t always rewarded
    B Having no one to turn to．
    C No concrete idea of requirements．
    D No regular meetings to put ideas forward．
    E Nothing creative，just routine work．
    F support and communications from colleagues
    G Whoever is available should do the job，instead of relying on me．
    H Can’t decide on even the smallest thing．
    PART THREE
    Ouestions 23—30
    ·You will hear part of an interview between Jessie Paul，the global marketing head in Quintant，and an interviewer．
    ·For each question 23—30，mark one letter A，B or C for the correct answer．
    ·You will hear the recording twice．
    23 Which of the following is she not responsible for in the new company?
    A Building awareness for the BSP concept．
    B Popularising BSP concept nationally．
    C Managing all aspects of the Quintant brand．
    24 What made her realise the real potential of BPO?
    A She was a brand expert in Infosys．
    B She a ttended Nasscom’s BPO Summit，held in Mumbai in February 2003．
    C She used to outsource one particular service．
    25 Which of the following is not true about the challenges Quintant has to face in the global market?
    A Convincing employees in the company．
    B Building intellectual capital．
    C Putting in place the marketing infrastructure．
    26 What is included in her action plan for the next six months to?
    A Both．
    B Building teams．
    C Creating awareness．
    27 What is Quintant focusing on?
    A The banking and finance markets in Canada，the US，the UK and Asia Pacific．B The banking and finance markets in Canada，Germany and Asia Pacific．
    C the banking and finance markets in Canada，the US，the UK and Germany．
    28 What project is Quintant working on?
    A Getting some clients．
    B Optimising people processes．
    C A big bank in Europe and a financial company in the US．
    29 What is the reason for her to quit Infosys and take up a job in a start—up company?
    A She wanted empowerment and sought to work with an intellectual pool．
    B She was better paid in the new company．
    C She met with problems in her former company．
    30 What is the response of the Infosys management?
    A Discouraging．
    B Encouraging．
    C Preventing．