★英語(yǔ)口語(yǔ)頻道為網(wǎng)友整理的《酒店英語(yǔ)口語(yǔ)學(xué)習(xí)：前臺(tái)接待日常用語(yǔ) 》，供大家參考學(xué)習(xí)。
前臺(tái)接待日常用語(yǔ)
Part 1 Greetings
第一部分 問(wèn)候
1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?
歡迎光臨海悅酒店。我是***，請(qǐng)問(wèn)我該怎么稱(chēng)呼你呢？
2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?
先生/女士，你好！請(qǐng)問(wèn)我能為您做點(diǎn)什么？
3. My name is ***, is there anything else I can do for you, just let me know.
我叫***，如果需要我為您做些什么，請(qǐng)告訴我。
4.If you have any problems, please feel free to contact us .
如果你有任何需要，請(qǐng)隨時(shí)聯(lián)系我們。
Part 2 Helping to Check-in
第二部分 幫助入住
1. Please have a seat for a while I’ll help you with the check-in procedure.
請(qǐng)?jiān)谀沁吷宰粫?huì)兒，我將會(huì)為您辦理入住手續(xù)。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.
請(qǐng)把您的護(hù)照和信用卡交給我。辦完入住手續(xù)后，我會(huì)馬上歸還給您。
3. How many nights will you stay this time?
這次入住您會(huì)住多少天？
4. Which room would you like, smoking room or non-smoking room?
您是要吸煙房間還是不吸煙房間？
5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?
先生/女士，不好意思，打攪一下。請(qǐng)問(wèn)您是要分開(kāi)付押金還是一起付呢？
6. Here is your room key and the breakfast coupon. Would you please sign here?
這是您的房卡和早餐券。請(qǐng)您在這里簽個(gè)名好嗎？
7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..
這是給回您的護(hù)照和信用卡。現(xiàn)在您可以上房間了。希望您在這里居住愉快。
Part 3 Providing Service During Staying 第三部分 居停期間提供服務(wù) 1. Regular Service常規(guī)服務(wù) (1) Please wait a second. I’ll transfer it for you. . 請(qǐng)稍等一下。馬上為你轉(zhuǎn)接過(guò)去。 (2) Because you are checking out two days early, You need to give us two cash vouchers back. 您比原定退房的時(shí)間提前了兩天，所以我們需要收回二張現(xiàn)金券。 (3) There is a great garden and pond behind the hotel, which is suitable for exercise jogging and walking. 酒店后面有很漂亮的花園和水塘，那里是非常適合跑步（鍛煉身體）和散步的地方。 (4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel regulation. ( hotel rules-) 您的錢(qián)（紙幣）上有裂口（污跡），按酒店的規(guī)定，我們不能為您兌換。 (5) I’m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash. 不好意思，酒店規(guī)定不可以用信用卡來(lái)套取現(xiàn)金，如果您需要，我可以安排車(chē)送您去銀行（ATM 機(jī)）上提取現(xiàn)金。 (6) What denominations would you like? 你想要什么面值的人民幣呢？ (7)I’m sorry, but we do not accept the dollars with CB. 對(duì)不起，我們這里不收CB版的美金。 (8)---Can I fax this paper? 我可以傳真這份文件嗎？ ==Certainly, sir. Where do you want to fax it to? 當(dāng)然可以，先生。請(qǐng)問(wèn)是傳真到哪里的？ ---How would you like to pay for it, sir? 你打算怎樣付款呢，先生？ ==Could you charge it to my room bill? 可記在我的客房賬單內(nèi)嗎？ ---Sure. Here is your fax record, Sir. Would you please sign here? 當(dāng)然。這是你的傳真記錄，先生，麻煩你在這里簽名好嗎？ (9). Could you please send a car to the airport to pick me up? 你能安排一輛車(chē)到機(jī)場(chǎng)接我嗎？ (10). Could you please give us your flight No.? 你能告訴我您的航班號(hào)嗎？ 2. Reminder提醒 (1) It’s better for you to wear more clothes, because it’s pretty cold outside.. 外面天氣很冷，你穿多些衣服。 (2) You look tired,You’d better go to bed earlier tonight if you can. 你看上去很累，今晚早點(diǎn)休息。 (3) Today is a rainy day and the floor is slippery so please be careful. 今天外面在下雨，地面很滑走路時(shí)請(qǐng)多加小心。
1、 Internet Service網(wǎng)絡(luò)服務(wù)
(1) There is free broadband Internet access in every room , connector plug is on the desk. 寫(xiě)字臺(tái)上有寬帶插頭，您可以隨便使用。 (2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon. 對(duì)不起，酒店的電腦服務(wù)中心出現(xiàn)了一點(diǎn)小故障，房間暫時(shí)不上了網(wǎng)，請(qǐng)稍候一下就會(huì)恢復(fù)正常。 (3) Ok, I’ll arrange a computer engineer to help you. 好的，我馬上安排電腦員上去幫您。 2、 About the Laundry關(guān)于洗衣 (1) The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day. 上午八點(diǎn)到下午兩點(diǎn)接洗衣將會(huì)在當(dāng)天午夜前送回；而下午兩點(diǎn)到次日八點(diǎn)的洗衣將會(huì)在第二日下午兩點(diǎn)之前送回。 (2) For the laundry, the regular service is within 8 hours and the express service is within 5hours. 普洗服務(wù)是八小時(shí)內(nèi)送回,而快洗是5小時(shí)。 (3) There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally. 您的衣服上有很難洗掉的污跡，我們會(huì)盡的努力去處理，但不能保證一定可以處理掉。 (4)--- Could you send someone up for my laundry, please? 請(qǐng)派人到我房間取要洗的衣服，好嗎？ ===Certainly, sir. Our room attendant will be up in a minute. 好的,我們的服務(wù)員馬上到。 3、 Medical Service醫(yī)療服務(wù) (1) You don’t look very well today. What seems to be wrong ? 你看上去有些不舒服, 還好吧 ? (2) I feel dizzy and have a sore throat besides , I can not sleep well recently? 我感到頭暈，喉嚨痛。 還有，最近都睡不好。 (3) Don’t worry , I will arrange a doctor to look after you . 不要擔(dān)心，我將立即安排醫(yī)生照顧你。 (4) Any other symptoms? Like stomach ache, coughing, or nausea? 還有其他癥狀嗎？比如胃痛、咳嗽或者惡心？ (5) The doctor said you have got the flu. She’ll prescribe some medicine for you .take two tablets at a time, three times a day. You’d better stay in bed for one or two days. 醫(yī)生說(shuō)你感冒了。 她會(huì)給你開(kāi)藥。這藥每次吃?xún)善刻烊?，并建議你在床上休息一兩天。 (6) ---Are they strong? ==Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat. ---藥性強(qiáng)嗎？ ==是的，會(huì)讓你犯困。還有，你得在用餐完畢后才能吃藥。 (7) Can you give me some medicine for heartburn? 你可以給點(diǎn)胃藥給我嗎？ (8) I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache? 如果你不告訴醫(yī)生你是否有胃病史，恐怕他不能隨便給你胃藥。 (9) Well, I do have gastritis for two years. 恩，我確實(shí)有兩年的胃病。 (10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes? 你的血壓偏高，請(qǐng)問(wèn)你是否有糖尿病？ ?。?1）How is the acid in your stomach? Is the acid feeling very strong? 胃酸的強(qiáng)度怎么樣？你是否感覺(jué)十分強(qiáng)烈？ (12) Are you taking other medicine at present? Please let us know just in case of chemical reaction. . 你最近有沒(méi)有服用其它藥物？為了防止藥品之間產(chǎn)生不好的化學(xué)反應(yīng)請(qǐng)告訴我們。 (13) Are you feeling better now, Sir? 先生，你好些了嗎？ (14)---What happened to your leg, Sir? 先生，你的腿怎么呢 ？ ==I tripped and fell in the bathroom. 我不小心在浴室摔倒了。 ---Please don’t worry, I’ll ask the doctor to go to see you right away. 請(qǐng)不要擔(dān)心，我馬上叫醫(yī)生過(guò)去。
Part 4 Apologize 第四部分 道歉 1. I’m very sorry. There could have been a mistake, and I do apologize for that. 很抱歉。出了錯(cuò)誤，我應(yīng)當(dāng)?shù)狼浮? 2. I assure you it won’t happen again. 我保證此類(lèi)事情不會(huì)在發(fā)生。 3. I do apologize for inconvenience on behalf of our hotel. 對(duì)您造成的不便，我謹(jǐn)代表酒店向您道歉。 4. I’m sorry to tell you that your medicine bottle (cosmetic bottle) was broken by accident . I sincerely apologize for that. 非常抱歉，服務(wù)員在為您清理房間時(shí)，不小心打碎了你的藥瓶（化妝品瓶子）。 5. I’m sorry to hear that. That’s unusual. I’ll look into the matter at once. 很抱歉，這很不尋常，我立刻去調(diào)查一下。 6. I’m very sorry .I hope you’re not hurt Please forgive me.. 對(duì)不起，你沒(méi)事吧，請(qǐng)?jiān)徫摇? 7. I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course. 我們深感抱歉，小姐。請(qǐng)你把衣服拿去干洗，一切費(fèi)用，由酒店負(fù)擔(dān)。 8. I’m terribly sorry Please do accept our apology. We’ll do our best.. 請(qǐng)接受我們的道歉，我們會(huì)盡快想辦法。 9. I’m sorry for that. I will ask the repairman to fix it now. 真是抱歉，我馬上安排人去修理。 Part 5 The Damage 第五部分 賠 償 1. I’m afraid you’ll have to pay for the damage.恐怕您得賠償損失。 2. I’m afraid you have to pay for the broken chair according to the hotel policy. 根據(jù)酒店規(guī)定，恐怕你要對(duì)弄壞的椅子做出賠償。 3. The indemnity for the burned carpet is 100 Yuan. 損壞地毯的賠償是人民幣100元。 4. I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains on your bed linen. 我很遺憾地告訴你對(duì)于床單上的血跡我們要收取100元特別洗滌費(fèi)。 Part 6 Expressing Appreciation 第六部分 道謝 1. Thank you for your kind understanding. 謝謝您的理解。 2. I would like to thank you for your great support for our hotel. 非常感謝您對(duì)我們酒店的大力支持。 Part 7 Say Goodbye 第七部分 道別 1. Wish you a pleasant journey! 祝您旅途愉快！ 2. On the house Sir, .I assure you that everything will be right next time you come. 這是免費(fèi)的。我保證你下次光臨時(shí)，一切都會(huì)妥妥當(dāng)當(dāng)。 3. I’m looking forward to seeing you again. Good luck！ 我期盼再次見(jiàn)到你，祝你好運(yùn)！ 5. Good Bye, and hope to see you again.再見(jiàn)，希望再見(jiàn)到您
Part 3 Providing Service During Staying 第三部分 居停期間提供服務(wù) 1. Regular Service常規(guī)服務(wù) (1) Please wait a second. I’ll transfer it for you. . 請(qǐng)稍等一下。馬上為你轉(zhuǎn)接過(guò)去。 (2) Because you are checking out two days early, You need to give us two cash vouchers back. 您比原定退房的時(shí)間提前了兩天，所以我們需要收回二張現(xiàn)金券。 (3) There is a great garden and pond behind the hotel, which is suitable for exercise jogging and walking. 酒店后面有很漂亮的花園和水塘，那里是非常適合跑步（鍛煉身體）和散步的地方。 (4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel regulation. ( hotel rules-) 您的錢(qián)（紙幣）上有裂口（污跡），按酒店的規(guī)定，我們不能為您兌換。 (5) I’m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash. 不好意思，酒店規(guī)定不可以用信用卡來(lái)套取現(xiàn)金，如果您需要，我可以安排車(chē)送您去銀行（ATM 機(jī)）上提取現(xiàn)金。 (6) What denominations would you like? 你想要什么面值的人民幣呢？ (7)I’m sorry, but we do not accept the dollars with CB. 對(duì)不起，我們這里不收CB版的美金。 (8)---Can I fax this paper? 我可以傳真這份文件嗎？ ==Certainly, sir. Where do you want to fax it to? 當(dāng)然可以，先生。請(qǐng)問(wèn)是傳真到哪里的？ ---How would you like to pay for it, sir? 你打算怎樣付款呢，先生？ ==Could you charge it to my room bill? 可記在我的客房賬單內(nèi)嗎？ ---Sure. Here is your fax record, Sir. Would you please sign here? 當(dāng)然。這是你的傳真記錄，先生，麻煩你在這里簽名好嗎？ (9). Could you please send a car to the airport to pick me up? 你能安排一輛車(chē)到機(jī)場(chǎng)接我嗎？ (10). Could you please give us your flight No.? 你能告訴我您的航班號(hào)嗎？ 2. Reminder提醒 (1) It’s better for you to wear more clothes, because it’s pretty cold outside.. 外面天氣很冷，你穿多些衣服。 (2) You look tired,You’d better go to bed earlier tonight if you can. 你看上去很累，今晚早點(diǎn)休息。 (3) Today is a rainy day and the floor is slippery so please be careful. 今天外面在下雨，地面很滑走路時(shí)請(qǐng)多加小心。
1、 Internet Service網(wǎng)絡(luò)服務(wù)
(1) There is free broadband Internet access in every room , connector plug is on the desk. 寫(xiě)字臺(tái)上有寬帶插頭，您可以隨便使用。 (2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon. 對(duì)不起，酒店的電腦服務(wù)中心出現(xiàn)了一點(diǎn)小故障，房間暫時(shí)不上了網(wǎng)，請(qǐng)稍候一下就會(huì)恢復(fù)正常。 (3) Ok, I’ll arrange a computer engineer to help you. 好的，我馬上安排電腦員上去幫您。 2、 About the Laundry關(guān)于洗衣 (1) The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day. 上午八點(diǎn)到下午兩點(diǎn)接洗衣將會(huì)在當(dāng)天午夜前送回；而下午兩點(diǎn)到次日八點(diǎn)的洗衣將會(huì)在第二日下午兩點(diǎn)之前送回。 (2) For the laundry, the regular service is within 8 hours and the express service is within 5hours. 普洗服務(wù)是八小時(shí)內(nèi)送回,而快洗是5小時(shí)。 (3) There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally. 您的衣服上有很難洗掉的污跡，我們會(huì)盡的努力去處理，但不能保證一定可以處理掉。 (4)--- Could you send someone up for my laundry, please? 請(qǐng)派人到我房間取要洗的衣服，好嗎？ ===Certainly, sir. Our room attendant will be up in a minute. 好的,我們的服務(wù)員馬上到。 3、 Medical Service醫(yī)療服務(wù) (1) You don’t look very well today. What seems to be wrong ? 你看上去有些不舒服, 還好吧 ? (2) I feel dizzy and have a sore throat besides , I can not sleep well recently? 我感到頭暈，喉嚨痛。 還有，最近都睡不好。 (3) Don’t worry , I will arrange a doctor to look after you . 不要擔(dān)心，我將立即安排醫(yī)生照顧你。 (4) Any other symptoms? Like stomach ache, coughing, or nausea? 還有其他癥狀嗎？比如胃痛、咳嗽或者惡心？ (5) The doctor said you have got the flu. She’ll prescribe some medicine for you .take two tablets at a time, three times a day. You’d better stay in bed for one or two days. 醫(yī)生說(shuō)你感冒了。 她會(huì)給你開(kāi)藥。這藥每次吃?xún)善刻烊?，并建議你在床上休息一兩天。 (6) ---Are they strong? ==Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat. ---藥性強(qiáng)嗎？ ==是的，會(huì)讓你犯困。還有，你得在用餐完畢后才能吃藥。 (7) Can you give me some medicine for heartburn? 你可以給點(diǎn)胃藥給我嗎？ (8) I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache? 如果你不告訴醫(yī)生你是否有胃病史，恐怕他不能隨便給你胃藥。 (9) Well, I do have gastritis for two years. 恩，我確實(shí)有兩年的胃病。 (10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes? 你的血壓偏高，請(qǐng)問(wèn)你是否有糖尿病？ ?。?1）How is the acid in your stomach? Is the acid feeling very strong? 胃酸的強(qiáng)度怎么樣？你是否感覺(jué)十分強(qiáng)烈？ (12) Are you taking other medicine at present? Please let us know just in case of chemical reaction. . 你最近有沒(méi)有服用其它藥物？為了防止藥品之間產(chǎn)生不好的化學(xué)反應(yīng)請(qǐng)告訴我們。 (13) Are you feeling better now, Sir? 先生，你好些了嗎？ (14)---What happened to your leg, Sir? 先生，你的腿怎么呢 ？ ==I tripped and fell in the bathroom. 我不小心在浴室摔倒了。 ---Please don’t worry, I’ll ask the doctor to go to see you right away. 請(qǐng)不要擔(dān)心，我馬上叫醫(yī)生過(guò)去。
Part 4 Apologize 第四部分 道歉 1. I’m very sorry. There could have been a mistake, and I do apologize for that. 很抱歉。出了錯(cuò)誤，我應(yīng)當(dāng)?shù)狼浮? 2. I assure you it won’t happen again. 我保證此類(lèi)事情不會(huì)在發(fā)生。 3. I do apologize for inconvenience on behalf of our hotel. 對(duì)您造成的不便，我謹(jǐn)代表酒店向您道歉。 4. I’m sorry to tell you that your medicine bottle (cosmetic bottle) was broken by accident . I sincerely apologize for that. 非常抱歉，服務(wù)員在為您清理房間時(shí)，不小心打碎了你的藥瓶（化妝品瓶子）。 5. I’m sorry to hear that. That’s unusual. I’ll look into the matter at once. 很抱歉，這很不尋常，我立刻去調(diào)查一下。 6. I’m very sorry .I hope you’re not hurt Please forgive me.. 對(duì)不起，你沒(méi)事吧，請(qǐng)?jiān)徫摇? 7. I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course. 我們深感抱歉，小姐。請(qǐng)你把衣服拿去干洗，一切費(fèi)用，由酒店負(fù)擔(dān)。 8. I’m terribly sorry Please do accept our apology. We’ll do our best.. 請(qǐng)接受我們的道歉，我們會(huì)盡快想辦法。 9. I’m sorry for that. I will ask the repairman to fix it now. 真是抱歉，我馬上安排人去修理。 Part 5 The Damage 第五部分 賠 償 1. I’m afraid you’ll have to pay for the damage.恐怕您得賠償損失。 2. I’m afraid you have to pay for the broken chair according to the hotel policy. 根據(jù)酒店規(guī)定，恐怕你要對(duì)弄壞的椅子做出賠償。 3. The indemnity for the burned carpet is 100 Yuan. 損壞地毯的賠償是人民幣100元。 4. I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains on your bed linen. 我很遺憾地告訴你對(duì)于床單上的血跡我們要收取100元特別洗滌費(fèi)。 Part 6 Expressing Appreciation 第六部分 道謝 1. Thank you for your kind understanding. 謝謝您的理解。 2. I would like to thank you for your great support for our hotel. 非常感謝您對(duì)我們酒店的大力支持。 Part 7 Say Goodbye 第七部分 道別 1. Wish you a pleasant journey! 祝您旅途愉快！ 2. On the house Sir, .I assure you that everything will be right next time you come. 這是免費(fèi)的。我保證你下次光臨時(shí)，一切都會(huì)妥妥當(dāng)當(dāng)。 3. I’m looking forward to seeing you again. Good luck！ 我期盼再次見(jiàn)到你，祝你好運(yùn)！ 5. Good Bye, and hope to see you again.再見(jiàn)，希望再見(jiàn)到您