一、公司簡介
Sonos (www.sonos.com) Key Point：wifi音響，高保真音效，在線音樂庫，多房間同步是一家立足于創(chuàng)新型消費電子產(chǎn)品的美資企業(yè)，是全球無線多房間音樂系統(tǒng)的創(chuàng)造者，是互聯(lián)網(wǎng)時代無線音樂家庭生活方式的引領者;SONOS無限多房間音樂系統(tǒng)是全新的互聯(lián)網(wǎng)技術、消費電子體驗和傳統(tǒng)音響技術的最完美的結合。
SONOS于2010年11月2日，在北京召開了隆重的SONOS品牌進入中國的發(fā)布會，標志著SONOS正式進入中國市場，SONOS中國公司開始全面運營。
二、招聘職位
Talent Experience Specialist-招聘助理(北京總部，人力資源部)
工作地點：北京
有效日期：2016年03月12日
招聘人數(shù)：多人
職位性質：全職
職位描述：
Talent Experience Specialist
Location: Beijing
The Talent Experience Specialist (TES) facilitates a variety of executive recruitment activities to advance Sonos hiring capability. The TES is an essential role in Sonos hiring and serves as an important contact for potential candidates and agencies.
The ideal person for this role is a self-starter, who is very organized, and possesses excellent written and verbal communication skills. You will be the support hub for 1-2 Recruiters at Sonos, interacting with Sonos hiring managers, candidates and outside parties from around the world.
The TES is individually and collectively responsible for the achievement of company goals relating to candidate experience and candidate satisfaction.
Key Responsibilities:
* Primary responsibility to ensure the highest possible quality experience to candidates and agencies.
* Complex calendar management; develops interview schedules, logistics, planning and makes travel arrangements entailing extensive international travel and accommodation requests.
* Coordinate special projects/events from time to time, including calendaring, booking hotels & conference rooms, organizing attendees and agendas, and arranging food.
* Oversees the execution of the interview plan as directed by the Recruiter and Hiring Manager.
* Effectively partner with Recruiters, Hiring Managers and Sonos colleagues participating in interviews.
* Works at promoting Sonos’ company image and integrate the Sonos mission and culture into all global executive recruitment activities.
* Develop and distribute reports relating to Sonos’ Executive recruitment activity.
* Drive innovation in executive recruiting around quality of the candidate and hiring manager experience.
* Ensures accuracy in the data input to all of Sonos’ recruitment and human resource systems (ATS, Talent CRM, HRIS)
Qualifications:
* Bachelor degree.
* 1-3 years of experience in a support role or actual client facing customer service/ hospitality, preferably where the customer or client experience is a primary focus.
* Detail oriented, track record in interacting with planning events/social events and experienced in complicated calendar management.
* Basic working knowledge with MS Office particularly on Outlook, Excel and PowerPoint.
* Experience with various travel sites and programs, preferably American Express Travel Services is a plus
* Good personal communication skills, great gatekeeping skills with an ability to politely say ‘no’ to people (transparent with respect)
* Impeccable ethics and integrity with a maniacally attention to detail.
* Good verbal and written communication skills in Chinese and English.
* Strong service orientation.
在線客服/技術支持工程師(北京總部，市場部)
工作地點：北京
有效日期：2016年03月12日
招聘人數(shù)：多人
職位性質：全職
職位描述：
職位所在地: 北京
工作經(jīng)驗: 1-5年
工作職責:
•快速學習和了解產(chǎn)品并成為產(chǎn)品專家，提供對電商客戶的產(chǎn)品技術支持。
•負責Sonos產(chǎn)品的在線咨詢解答，使用在線聊天工具或電話向客戶提供迅速、準確、周到的服務。通過電話，旺旺，email，微信，QQ等工具為用戶提供在線咨詢解答和技術支持。包括產(chǎn)品售前和售后等問題的咨詢和處理。
•負責客戶關系管理及維護，要求具有較強的客戶服務意識和良好的溝通能力，準確理解用戶需求，并進行產(chǎn)品解答，包括產(chǎn)品特性，使用方法，配置方法，簡單故障處理等。能夠根據(jù)客戶的不同需求，給出產(chǎn)品配置建議，最終促成銷售。
•以提供的用戶體驗為終極目標，對用戶提出的問題能夠進行及時完整的解答。并準確記錄到客戶管理系統(tǒng)中。
崗位要求
•大專以上學歷，計算機，網(wǎng)絡，電子，通訊相關專業(yè)。
•一年以上在線或電話支持經(jīng)驗或在線客服經(jīng)驗。具有銷售客戶服務意識，良好的團隊協(xié)作精神，能承受一定的工作壓力。
•熟練使用電腦，熟悉阿里旺旺，QQ，等聊天工具，打字速度60個字/分鐘以上。
•了解局域網(wǎng)技術原理，有一定的網(wǎng)絡維護和計算機維護經(jīng)驗。
•能夠獨立工作，同時具有很好的團隊合作能力。具有很好的學習能力，責任承擔能力，主動，積極，結果導向。
•具有良好的服務意識和熟練的客戶溝通技巧。
•熟悉熱愛音響產(chǎn)品、無線數(shù)碼產(chǎn)品，數(shù)碼音樂產(chǎn)品者優(yōu)先。
•具有Help-desk技術支持或者客戶服務、呼叫中心經(jīng)驗者優(yōu)先。
•英語溝通能力良好者優(yōu)先。
•能適應排班工作。
工作時間：
在線支持工作，需要根據(jù)對外服務時間，進行排班和輪班。
Sonos (www.sonos.com) Key Point：wifi音響，高保真音效，在線音樂庫，多房間同步是一家立足于創(chuàng)新型消費電子產(chǎn)品的美資企業(yè)，是全球無線多房間音樂系統(tǒng)的創(chuàng)造者，是互聯(lián)網(wǎng)時代無線音樂家庭生活方式的引領者;SONOS無限多房間音樂系統(tǒng)是全新的互聯(lián)網(wǎng)技術、消費電子體驗和傳統(tǒng)音響技術的最完美的結合。
SONOS于2010年11月2日，在北京召開了隆重的SONOS品牌進入中國的發(fā)布會，標志著SONOS正式進入中國市場，SONOS中國公司開始全面運營。
二、招聘職位
Talent Experience Specialist-招聘助理(北京總部，人力資源部)
工作地點：北京
有效日期：2016年03月12日
招聘人數(shù)：多人
職位性質：全職
職位描述：
Talent Experience Specialist
Location: Beijing
The Talent Experience Specialist (TES) facilitates a variety of executive recruitment activities to advance Sonos hiring capability. The TES is an essential role in Sonos hiring and serves as an important contact for potential candidates and agencies.
The ideal person for this role is a self-starter, who is very organized, and possesses excellent written and verbal communication skills. You will be the support hub for 1-2 Recruiters at Sonos, interacting with Sonos hiring managers, candidates and outside parties from around the world.
The TES is individually and collectively responsible for the achievement of company goals relating to candidate experience and candidate satisfaction.
Key Responsibilities:
* Primary responsibility to ensure the highest possible quality experience to candidates and agencies.
* Complex calendar management; develops interview schedules, logistics, planning and makes travel arrangements entailing extensive international travel and accommodation requests.
* Coordinate special projects/events from time to time, including calendaring, booking hotels & conference rooms, organizing attendees and agendas, and arranging food.
* Oversees the execution of the interview plan as directed by the Recruiter and Hiring Manager.
* Effectively partner with Recruiters, Hiring Managers and Sonos colleagues participating in interviews.
* Works at promoting Sonos’ company image and integrate the Sonos mission and culture into all global executive recruitment activities.
* Develop and distribute reports relating to Sonos’ Executive recruitment activity.
* Drive innovation in executive recruiting around quality of the candidate and hiring manager experience.
* Ensures accuracy in the data input to all of Sonos’ recruitment and human resource systems (ATS, Talent CRM, HRIS)
Qualifications:
* Bachelor degree.
* 1-3 years of experience in a support role or actual client facing customer service/ hospitality, preferably where the customer or client experience is a primary focus.
* Detail oriented, track record in interacting with planning events/social events and experienced in complicated calendar management.
* Basic working knowledge with MS Office particularly on Outlook, Excel and PowerPoint.
* Experience with various travel sites and programs, preferably American Express Travel Services is a plus
* Good personal communication skills, great gatekeeping skills with an ability to politely say ‘no’ to people (transparent with respect)
* Impeccable ethics and integrity with a maniacally attention to detail.
* Good verbal and written communication skills in Chinese and English.
* Strong service orientation.
在線客服/技術支持工程師(北京總部，市場部)
工作地點：北京
有效日期：2016年03月12日
招聘人數(shù)：多人
職位性質：全職
職位描述：
職位所在地: 北京
工作經(jīng)驗: 1-5年
工作職責:
•快速學習和了解產(chǎn)品并成為產(chǎn)品專家，提供對電商客戶的產(chǎn)品技術支持。
•負責Sonos產(chǎn)品的在線咨詢解答，使用在線聊天工具或電話向客戶提供迅速、準確、周到的服務。通過電話，旺旺，email，微信，QQ等工具為用戶提供在線咨詢解答和技術支持。包括產(chǎn)品售前和售后等問題的咨詢和處理。
•負責客戶關系管理及維護，要求具有較強的客戶服務意識和良好的溝通能力，準確理解用戶需求，并進行產(chǎn)品解答，包括產(chǎn)品特性，使用方法，配置方法，簡單故障處理等。能夠根據(jù)客戶的不同需求，給出產(chǎn)品配置建議，最終促成銷售。
•以提供的用戶體驗為終極目標，對用戶提出的問題能夠進行及時完整的解答。并準確記錄到客戶管理系統(tǒng)中。
崗位要求
•大專以上學歷，計算機，網(wǎng)絡，電子，通訊相關專業(yè)。
•一年以上在線或電話支持經(jīng)驗或在線客服經(jīng)驗。具有銷售客戶服務意識，良好的團隊協(xié)作精神，能承受一定的工作壓力。
•熟練使用電腦，熟悉阿里旺旺，QQ，等聊天工具，打字速度60個字/分鐘以上。
•了解局域網(wǎng)技術原理，有一定的網(wǎng)絡維護和計算機維護經(jīng)驗。
•能夠獨立工作，同時具有很好的團隊合作能力。具有很好的學習能力，責任承擔能力，主動，積極，結果導向。
•具有良好的服務意識和熟練的客戶溝通技巧。
•熟悉熱愛音響產(chǎn)品、無線數(shù)碼產(chǎn)品，數(shù)碼音樂產(chǎn)品者優(yōu)先。
•具有Help-desk技術支持或者客戶服務、呼叫中心經(jīng)驗者優(yōu)先。
•英語溝通能力良好者優(yōu)先。
•能適應排班工作。
工作時間：
在線支持工作，需要根據(jù)對外服務時間，進行排班和輪班。