hotel housekeeping飯店客房服務(wù)
I'm so glad that the hotel I booked didn't turn out to be a dump. The last time I went on vacation, I booked it online sight unseen, and it turned out to be a run down motel. This hotel was completely different. The décor was tasteful and updated, the staff was friendly, and the rooms were well-maintained.
Well, that is, until my second day there. When I left my room in the morning, I had removed the "Do Not Disturb" sign from my door so that housekeeping would know I needed my room made up. When I got back in the afternoon, though, it hadn't been done properly. The maid had made the bed, cleaned the bathroom, and re-stocked the mini-bar, but she hadn't vacuumed the carpet and didn't leave any soap or clean towels. I called down to the front desk to make a complaint.
我很高興我訂的旅店不是那種臟亂差之地。上次度假時(shí)我在網(wǎng)上訂了一家酒店我也沒有親眼考查，結(jié)果是一家很破舊的汽車旅館。這回的酒店完全不同。裝修很好且很現(xiàn)代，員工很友好，房間設(shè)施保持得很好。這種好感一直保持到了第二天。當(dāng)我早上離開房間時(shí)，我將“免打擾”的片子從門上移走了，這樣服務(wù)人員就知道我的房間需要打掃了。但當(dāng)我下午回來的時(shí)候，房間打掃得并不好。服務(wù)員倒是整理了床與衛(wèi)生間，還有迷你吧，但是他們沒有吸地毯，也沒有給我留下香皂與干凈的毛巾。我于是電話到前臺(tái)投訴。
Dialog
英語(yǔ)情景對(duì)話
"Front desk. How may I help you?"
女：這里是前臺(tái)，請(qǐng)問有什么可以幫助的
"Hello. I'm in room 1201 and housekeeping didn't leave any soap or clean towels. And, the floor still needs to be vacuumed."
男：你好，我是1201房間，服務(wù)員沒有給我留下香皂與干凈的毛巾。還有地板也需要吸一下
"Oh, I'm so sorry. Let me connect you with housekeeping." I waited on hold.
女：噢，真抱歉，我這就給您轉(zhuǎn)到客房部。我在線上等著
"Housekeeping."
女：這里是客房部
"Yes, this is room 1201. The maid who cleaned my room didn't leave any soap or clean towels, and the floor needs vacuuming."
男：你了，這是1201房間。給我打掃房間的服務(wù)員沒有給我留下香皂與干凈的毛巾，地板也需要吸一下。
"Okay. I'll get someone up there right away to take care of that."
女：好的。我會(huì)馬上叫人去處理
About 10 minutes later, the maid knocked on the door. I stepped out of the room and she left the toiletries in the bathroom and vacuumed. That was pretty quick service. I'm glad I didn't get the run-around.
十分鐘后，有服務(wù)員來敲門。我出去轉(zhuǎn)了一會(huì)，服務(wù)人員給我留下了衛(wèi)生間的相關(guān)物品并吸了地板。服務(wù)得很迅速。我很高興他們沒有在這上面搪塞扯皮。
I'm so glad that the hotel I booked didn't turn out to be a dump. The last time I went on vacation, I booked it online sight unseen, and it turned out to be a run down motel. This hotel was completely different. The décor was tasteful and updated, the staff was friendly, and the rooms were well-maintained.
Well, that is, until my second day there. When I left my room in the morning, I had removed the "Do Not Disturb" sign from my door so that housekeeping would know I needed my room made up. When I got back in the afternoon, though, it hadn't been done properly. The maid had made the bed, cleaned the bathroom, and re-stocked the mini-bar, but she hadn't vacuumed the carpet and didn't leave any soap or clean towels. I called down to the front desk to make a complaint.
我很高興我訂的旅店不是那種臟亂差之地。上次度假時(shí)我在網(wǎng)上訂了一家酒店我也沒有親眼考查，結(jié)果是一家很破舊的汽車旅館。這回的酒店完全不同。裝修很好且很現(xiàn)代，員工很友好，房間設(shè)施保持得很好。這種好感一直保持到了第二天。當(dāng)我早上離開房間時(shí)，我將“免打擾”的片子從門上移走了，這樣服務(wù)人員就知道我的房間需要打掃了。但當(dāng)我下午回來的時(shí)候，房間打掃得并不好。服務(wù)員倒是整理了床與衛(wèi)生間，還有迷你吧，但是他們沒有吸地毯，也沒有給我留下香皂與干凈的毛巾。我于是電話到前臺(tái)投訴。
Dialog
英語(yǔ)情景對(duì)話
"Front desk. How may I help you?"
女：這里是前臺(tái)，請(qǐng)問有什么可以幫助的
"Hello. I'm in room 1201 and housekeeping didn't leave any soap or clean towels. And, the floor still needs to be vacuumed."
男：你好，我是1201房間，服務(wù)員沒有給我留下香皂與干凈的毛巾。還有地板也需要吸一下
"Oh, I'm so sorry. Let me connect you with housekeeping." I waited on hold.
女：噢，真抱歉，我這就給您轉(zhuǎn)到客房部。我在線上等著
"Housekeeping."
女：這里是客房部
"Yes, this is room 1201. The maid who cleaned my room didn't leave any soap or clean towels, and the floor needs vacuuming."
男：你了，這是1201房間。給我打掃房間的服務(wù)員沒有給我留下香皂與干凈的毛巾，地板也需要吸一下。
"Okay. I'll get someone up there right away to take care of that."
女：好的。我會(huì)馬上叫人去處理
About 10 minutes later, the maid knocked on the door. I stepped out of the room and she left the toiletries in the bathroom and vacuumed. That was pretty quick service. I'm glad I didn't get the run-around.
十分鐘后，有服務(wù)員來敲門。我出去轉(zhuǎn)了一會(huì)，服務(wù)人員給我留下了衛(wèi)生間的相關(guān)物品并吸了地板。服務(wù)得很迅速。我很高興他們沒有在這上面搪塞扯皮。